Carmensecovans Terms and Conditions
Conditions of Hire for Rental Cars and Campervans
Carmensecovans’ Terms and Conditions (Ts & Cs) is the legal contract between the owner of the rental vehicle (carmensecovans) and the person renting the vehicle (customer). If you decide to hire a car or campervan from carmensecovans you automatically agree to abide by these Ts & Cs.
The content of this contract is outlined below:
- To hire one of our carmensecovans you need to be at least 18 years old and hold a full driver licence issued in New Zealand or your country of residence – but it must be in English. If your licence is not in English, you will require an International Driver Licence to accompany your national driver licence. Please be aware that ANY person wanting to drive our rental vehicles must hold a valid driver licence throughout the whole of the rental contract period.
2. A deposit of $700 Dollars is required at the time of booking. Your booking is not secured until
the deposit is paid. The remaining balance is due upon vehicle pick-up and must be paid in
cash or by credit card.
3. Carmensecovans reserves the right to retain a NZ$ 500 deposit for 6 weeks after the end of
your hire period to settle any fines or tickets issued by local authorities and police. We will
return this deposit to you if there is no claim within the 6 weeks following the end of the hire
4. If you are returning the vehicle earlier than the agreed rental period for personal reasons we
cannot refund your money. The rental price will need to be paid in full.
5. When you hire a carmensecovans vehicle you agree to:
NOT use it for irresponsible or unsafe driving
NOT drive under the influence of alcohol or drugs
NOT leave it unattended with the key still in the ignition, or unlocked
NOT cause damage to the vehicle due to
(a) submerging it in either fresh or salt water
(b) crossing rivers or streams
(c) driving through flooded terrain
(d) driving along the beach
NOT use our vehicles in any illegal manner, nor for racing, in rallies or other competitions
NOT use our vehicles for towing other vehicles or trailers
NOT transport people or goods in exchange for money
NOT transport more people than legally allowed or referred to in the vehicle’s owner manual or
agreed to in this contract
NOT transport goods that exceed the legal total weight for the vehicle provided
NOT smoke in our vehicles – our entire fleet is non-smoking
NOT loading electronic devices while the engine is switched off
NOT drive in jandals, sandals or flip flop or similar
getting an oil change at a professional outfit after every driven 8000km at hirers cost
6. Bookings with carmensecovan rentals are made by vehicle model. We will try to provide
you with a vehicle of your choice. However, carmensecovans reserves the right to provide a
different vehicle without notice should the one you have booked be unavailable due to
unforeseen circumstances. The replacement vehicle will be the same model and as similar as
possible to the one you originally booked.
7. In case of suspected violation of this contract or damage caused to any of our vehicles
carmensecovans reserves the right to immediately withdraw the vehicle from you.
Such withdrawal will be without restrictions on the part of the rental agent as well as the
Carmensecovans hires vehicle with full comprehensive insurance.
The hirer is obliged to pay for full comprehensive insurance
The excess is NZ$ 1750 if the driver is 18 to 21 years old
NZ$ 1500 if the driver is 21 to 25 years old
NZ$ 1250 if th driver is older then 25 years
The insurance does NOT cover:
driving on Ninety Mile Beach Road (Northland), Skippers Road (Queenstown), Ball Hut Road (Mt. Cook), Bluff Road (between Kuaotunu und Matarangi) and north of Colville Township (Coromandel Peninsula) or any beach or rough terrain and any other road that is deemed unsuitable from time to time by local or territorial authorities and posted as such by them – for instance after heavy rain,
damage caused by submersion whether salt or fresh water and however caused
tire and windscreen damage however caused
damage caused while under the influence of alcohol or drugs
rescue costs associated with being bogged down or stranded
mechanical damage caused by failure to check engine oil, water levels and other vital levels indicated by visible or audible warnings
willful damage by you or other parties
damage caused by improper use of the vehicle (for instance driving while the brake is still engaged) or grossly negligent behaviour while driving (for instance speeding)
loss of valuables
loss of car keys
damage caused by unregistered drivers without a valid driver licence, or by a registered driver without a full current NZ drivers license
damage caused by using the wrong fuel type (petrol/diesel) or by contaminating the fuel with biofuel or water
damage or loss to the vehicle interior and equipment provided such as linen, cooking utensils, camping gear and similar
if you have an accident driving in jandals, flip flops or sandals
PLEASE NOTE: Although you are legally allowed to drive on most beaches and waterways in New Zealand, no vehicle rented by carmensecovans should be taken near or into the water. Doing so can cause major damage to the vehicle or even cause breakdowns which are NOT covered by our comprehensive insurance package. Any damage or loss of the vehicle caused by you driving it on a beach or waterway will have to be dealt with at your own expense.
We will inspect the vehicle for signs it has been driven on the beach.
IMPORTANT: A vehicle turnover caused by the vehicle rolling, tipping or toppling over is considered as careless driving by us and our insurance company! Any damage caused to the side or roof of the vehicle will be charged with $5500 (for Estimas) , $16000 (for Nissan Caravan), excess as well as all related costs. Tipping over due to strong wind is excluded from this clause.
The hirer has to make sure that these amounts are either provided for on credit cards or in cash.
Please ensure that you have a comprehensive travel and health insurance before entering New Zealand. This will help avoiding unnecessary costs and stress in case of injuries/accidents/illness, theft and other unforeseen circumstances.
Roadside Rescue and Break Downs
In the event of a mechanical problem the use of AA roadside rescue is included in the carmensecovans hire cost. Any repairs deemed necessary by AA or their agents in excess of NZ$50 and deemed by them to be our responsibility will require our authorization – this MUST be obtained prior to repairs being made.
We will arrange payment directly with the repair agent should we authorize the repair – or you will arrange with us how the repairs will be paid for PRIOR to repairs being made.
AA roadside rescue does NOT include flat batteries or bogged down and stranded vehicles. These problems are YOUR responsibility and must be paid by you at the time of such occurrence.
We hand our vehicles over without any defects. If you notice there is something wrong with your campervan or the equipment supplied you need to contact carmensecovans straight away. We DO NOT give our customers the right to try and fix the vehicle or any of our equipment themselves.
Unfortunately some travellers forget to regularly check oil and water levels and tire pressure and top up if necessary. Please keep in mind the need to check temperature and other gauges for early warning signs! By doing so you lower the risk of mechanical problems or failure immensely!
Small repairs and broken equipment
Due to New Zealand road conditions there is a likely risk of vehicles getting small scratches or other minor damages. In that case please inform us as soon as possible! Give us a call and send us a picture of the damage/scratch.
We DO NOT give our customers the right to try and fix the vehicle or any of our equipment themselves.
Major issues – What to do?
If you notice any problems with the vehicle, we need you to inform us straight away so we can decide as soon as possible how to deal with it – before it’s too late.
A minor defect can turn into a major issue.
If the vehicle suffers major damage due to your own carelessness you will be responsible for any costs that occur. In order to prevent that from happening please remember to call us as soon as you think something is wrong with the vehicle.
Should you be involved in an accident while driving a carmensecovans vehicle, whether caused by you or others, you need to adhere to the following procedure:
Always call the police Tel.Number 111
1. At the scene of the accident:
Write down names and addresses of all people involved in the accident as well as potential witnesses.
No matter how minor the damage – report the accident to the police
Refrain from making admissions of confessions of guilt!
If possible, take pictures of all damage caused as well as the licence plates of all vehicles involved.
Report the incident to carmensecovans as soon as possible, but definitely within 24 hours!
Parking tickets, toll road fines and other infringement notices ect.
Being the vehicle owner, carmensecovans is liable for any traffic violations as in New Zealand these are linked to the vehicle rather than the driver licence. Carmensecovans will never object to any parking ticket or other infringement notice and will pay any outstanding amount to the appropriate authorities.
Because we receive many tickets after the hire period is finished, Carmensecovans reserves the right to invoice you the amount or deduct any tickets from your bond. You will receive a copy of these tickets upon request.
Carmensecovans charges an administration fee of $75 for any parking ticket, toll road fine or any other infringement notice.
In order to avoid unnecessary fines please check the list of toll roads in New Zealand:
- Cancellation up to 4 weeks before pick up results in a fee of NZ$ 150
- Cancellation from 4 weeks to 1 day before pick up results in 30% of the rental cost to pay
- Cancellation on pick up day results in the whole rental cost to pay